Terms and conditions
TERMS AND CONDITIONS
The reservation is confirmed upon payment of the initial deposit, which corresponds to 25% of the total amount. The payment of the deposit is made directly on the site and can be made by bank transfer or with the nexi pay payment circuit.
The balance can be paid before check-in or directly at the hotel, with the same payment methods.
In case of cancellation of a reservation, the following penalties are applied:
- Cancellation is free if done 14 days before check-in, in which case the amount of the initial deposit will be refunded immediately
Cancellation must be made by the person who made the booking.
Refunds will be considered for exceptional cases such as illness, restrictions, etc.
The check-in and check-out times are as follows:
Check-in from 16.00 to 19.00 (in case of delay, entry to the apartment will still be allowed and check-in will be done the following day).
Check-out at 10.00 (in case of late check-out, penalties will be applied).
The apartments are rented as they are described on our site, including all the services described such as equipped kitchen, washing machine, etc.
Any “additional” beds are beds available in the apartments, and are to be considered less comfortable or for privacy than normal beds (eg sofa bed, cot, cot, etc. ..).
Linen (sheets, bath towels) is included in the apartment, with free weekly change (with a minimum stay of one week). The extra linen change service is possible for a fee as indicated on our website.
Upon check-in all guests will need to present their ID for registration (as required by local law), if this was not done prior to check-in.
The minimum age to book is 18 years old.
The maximum number of people present must coincide with the number of beds indicated in the description of the accommodation, with the exception of children up to 3 years of age (this request must be made before booking). It is therefore forbidden to sublease and enter the property for unregistered guests at the time of check-in, unless explicitly consented by Antiquae Lunae.
The entrance to any pet is forbidden in the structure.
The apartments are delivered clean and tidy.
The customer is required, at the time of check-out, to leave the apartment in order with removal of garbage and final cleaning of the kitchen (cooking area, fridge).
In case of non-cleaning or if the customer does not wish to do it, the amount of € 40 will be charged for the kitchen area and € 25 for waste removal.
Antiquae Lunae reserves the right to access the accommodation to carry out any maintenance operations.
All the extra services on our site are to be considered excluded from the rental price of the apartment, but are additional services for a fee and at the discretion of the guest.
In the event that, for exceptional reasons, the apartment is no longer available, Antiquae Lunae will offer an alternative with similar characteristics to the one booked. If this is not possible, the full amount will be refunded.
Antiquae Lunae is relieved of all liability in the event of any loss of the tenant’s valuable assets within the structure.
Antiquae Lunae is relieved of any responsibility in case of any damage to people or things that may occur during the stay.
The conductor must respect the quiet that goes from 14.00 to 16.00 and from 23.00 to 8.00.